THE ACEA VALUES SYSTEM VIS-À-VIS THE STAKEHOLDERS 

The macro-categories customers, the community, suppliers, human resources, shareholders and financial backers, institutions, the company and the environment, are effectively structured and diversified; Acea seeks to listen to the legitimate requests of the parties concerned, creating opportunities for discussion and possible synergies. Each year, the Sustainability Report describes and illustrates the relationships with each group of stakeholders in detail; certain performance figures can be accessed via the links at the bottom of the page, while reference should be made to the report for additional information.
 

   

   Distribution of the value generated by stakeholder 

   CUSTOMERS
   Composition
   Customer satisfaction survey
   Quality supplied 
   The tariffs
   Customer care
   Communication (diagram or Communication section)    

   SUPPLIERS
   Value of contracts and geographic distributions

 
   HUMAN RESOURCES
   Compositions
   Safety in the workplace
   Training 
   
   ENVIRONMENT
   Energy
   Water
   Use of energy and water
   Emissions into the atmosphere
   Group waste

   See the Sustainability Report (PDF or on-line version)