Quality and safety

Quality and Safety

Acea Group is one of the top Italian multiutility operators, and has been supplying its customers for over a century now in the electricity sector (generation, distribution and sale of electricity and gas as well as managing public lighting), with an integrated water service (drinking water collection and distribution, waste water collection and treatment) and environmental services (waste treatment and waste management in financial terms).
According to the latest figures, today Acea Group is the top Italian operator in the water sector in terms of the number of inhabitants supplied, the third biggest operator in Italy in terms of volumes of electricity distributed and volumes sold on the electricity end-user market, and the fifth biggest Italian operator in terms of volumes of waste treated.
When managing its business segments, the Group takes great care to guarantee a capillary high-quality offer for the public services’ customer at fair conditions, free of discriminating factors;

  • the Company’s services are constantly improved to comply fully with:
    customer satisfaction;
    technical rules and compulsory regulations;
    international accident prevention standards and regulations on health and safety at work;
  • the specific professional competence of all Company staff is continuously updated;
  • advancement and safety for staff based on models of growth in full respect of diversity;
  • promotion of sustainable behaviour in production and supply; 
  • monitoring and periodic reporting of performance for all stakeholders.

 To display the full version of the “Quality, Environment, Safety and Energy Policy” click here - only italian version